Reference

How oplay Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure. This policy explains every category of data we hold, why we hold it, and how you can request changes or deletion.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of your account data passes through specific handling practices. Below we outline six areas that define how oplay treats the information you share with us, from encryption at rest to your right to walk away with a clean record.

Encryption Standards

All personal data is encrypted in transit and at rest. When you submit your bKash or Nagad transaction reference, it travels through encrypted channels before reaching our records. We never store it in plain text.

Cookie Usage

We use cookies to remember your session, language preference, and lobby layout. No cookie stores your payment credentials. You can clear cookies from your device at any time, though you will need to log in again afterward.

Account Security

Your account is protected by a password you set plus an OTP sent to your registered mobile number. If you notice unfamiliar activity, lock your account instantly from the security panel and reach support via live chat.

Data Retention

Active account data stays on our servers while you use the platform. After account closure, we retain records only as long as applicable law in eligible regions requires, then anonymise or delete them permanently.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket), streaming providers for live tables, and analytics tools. No third party receives more information than necessary to perform their specific function.

Correction and Erasure

You can request a full copy of the personal data we hold, ask us to correct inaccuracies, or request deletion. Submit requests through live chat or email, and we will process them within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your personal information, or you want to exercise a data right, reach out through any of the channels below. We aim to acknowledge every privacy request promptly and resolve it within a reasonable period.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our agents handle privacy queries directly — ask about data access, correction, or deletion without switching channels. Available around the clock for account holders.

Email Support

Send your request to our support email address from the same email registered on your account. Include your username and describe what data action you need. We respond to privacy-related emails with priority handling.

Account Settings

Head to your profile section and look for the data preferences panel. From there you can update contact details, review active sessions, and toggle marketing communication preferences without waiting for an agent.

Common Questions About Your Data and Rights

Below are the questions our support team receives most often regarding personal information, account records, and privacy preferences. Each answer reflects how oplay currently operates for users in eligible regions.

We collect your name, email address, phone number, and date of birth during registration. When you make your first deposit via bKash, Nagad, or Rocket, we also store a transaction reference and the deposit amount linked to your account.

No. We never receive, store, or have access to your mobile wallet PIN. Payment confirmation happens entirely within the bKash, Nagad, or Rocket app on your device. We only receive a transaction reference once the payment clears.

Open a live chat session or send an email from your registered address requesting a data access report. We compile your personal records and transaction history into a document and deliver it to your registered email within a reasonable period.

Yes. You can request account closure and data deletion through live chat or email support. We will remove personal identifiers, though some records may be retained if required by applicable law in your eligible region.

We share limited data with payment processors to clear your bKash, Nagad, or Rocket transactions, streaming providers to deliver live casino feeds, and analytics tools to improve lobby performance. We do not sell your information to advertisers or data brokers.

Your account uses a password you create plus a one-time PIN sent to your registered mobile number each time you log in from a new device. You can also lock your account instantly from the security settings panel if you spot unusual activity.

We use session cookies to keep you logged in and preference cookies to remember your lobby layout and language. No cookie stores payment credentials. You can delete cookies from your browser settings at any time.

Yes. When we make material changes to this policy, we send a notification to your registered email and display an alert inside your account dashboard. Minor formatting changes may not trigger a notification.

After closure, we retain records only for the period required by applicable regulations in eligible regions. Once that obligation expires, we anonymise or permanently delete your personal data from our active systems.

Our services and this policy are available only in eligible regions where local law permits. Specific data rights may vary depending on the jurisdiction you access from. If you are unsure about your eligibility, contact support before registering.

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